What your license includes
A Confidant license is an annual subscription that includes:
Use of Confidant on one machine
Record sessions, transcribe locally, generate notes, manage patients. Everything in the app, with no per-session, per-patient, or per-note charges.
All AI inference, on your device
Both the speech-to-text engine (Whisper) and the note-generation model (Gemma) run locally. There's no usage cost for transcription or note generation because we're not running any servers — your CPU/GPU is doing the work. Generate as many notes as you want; we don't see or charge for any of it.
Updates for the duration of your coverage
App updates and AI model updates are included for the active term of your subscription. We push improvements regularly — better note quality, new features, bug fixes — and you receive them automatically as long as your update coverage is current.
If your update coverage expires, you can keep using your current installed version of Confidant indefinitely. New updates just won't install. See Update coverage explained for details.
Customer support
Email support for any issue — installation, troubleshooting, billing, feature requests. Reach us at help@confidantnotes.com.
What it doesn't include
- Multiple machines. One license per machine. If you regularly use a desktop and a laptop, you need two licenses — or move the license between machines as you go.
- Cloud sync between machines. There is no cloud. Confidant data lives on the machine where it was recorded. To work on the same patient from two machines, you'd need to share the database file (not officially supported yet).
- EHR integrations. Confidant doesn't currently push notes to specific EHRs. The workflow is copy-paste or PDF export. Direct EHR integrations are on the roadmap.
- Voice cloning, model fine-tuning, or other custom AI work. What we ship is the off-the-shelf Gemma + Whisper setup, tuned for clinical notes via prompts.
- Phone or live chat support. Email only for now.
Your subscription status
Visible at any time in Settings → Account → License. Shows whether you're active, when update coverage expires, and gives you a deactivation button.