Update coverage explained
Confidant separates two things that often get bundled in software pricing:
- The right to use the app — your active subscription
- The right to receive new versions — your update coverage
Both come with your subscription by default and renew together. But they decouple in one specific scenario: if you cancel.
The default flow
When you have an active subscription:
- You can use Confidant
- You receive new versions of Confidant when we release them
- You receive new AI model versions when we release them
- You get email support
This is the steady state for nearly all customers.
What happens when you cancel
Cancelling stops the auto-renewal. Two things happen at the end of your current billing period:
- Your right to use the installed version doesn't change. You can keep launching Confidant and using it indefinitely. Recording, transcription, note generation — all still work.
- Your update coverage ends. New versions don't install. The current version is yours forever, but improvements stop.
This is intentional. We don't want a canceled customer to lose access to data they've already worked on, and we don't want to brick the app the day after a subscription lapses. But shipping ongoing improvements is the value of the subscription, so updates require an active subscription.
What you'll see if updates are blocked
When a new version is available but your update coverage has expired, the update banner reads:
"An update is available but your update coverage has expired. Renew in Settings"
Click the link to head to Settings → Account → License and renew. After renewing, restart Confidant and the update will install.
Re-subscribing after a lapse
If you cancel and later want updates again, just resubscribe. Your existing installation picks up where it left off — no data migration, no reactivation pain.
Why does the AI model count as an update?
We push periodic AI model improvements — better clinical voice, better handling of long sessions, fewer hallucinations — and these matter as much as app code changes. Both are part of update coverage.
When you have active coverage, model updates download silently in the background and replace the prior model after verification.
Can I install old versions?
Generally no — we don't host old .dmg or .msi files. The app's built-in updater always points to the latest. If you specifically need to roll back to a prior version (rare; usually for compatibility with a downstream tool), contact support.