Confidant's network footprint
Confidant talks to exactly three of our servers, and nothing else. No analytics, no third-party SDKs, no model APIs.
The three calls
1. License validation
Confidant checks your license once a year (silently, in the background) to confirm your subscription is still active. The request sends only your license key. The response is your current subscription status. No session content, no patient data, no usage information.
You'll only notice this if your license has been revoked — Confidant will surface a banner letting you know.
2. App update check
Once an hour while you're online (and once every time the app launches), Confidant asks our update server whether a new version is available. The request sends only your current version number. The response is metadata about the latest release.
You can disable this in Settings → Privacy & Security → Network. With network off, Confidant works exactly the same — you just don't get update notifications.
3. AI model update check
When the app starts, Confidant checks if the AI note model has a newer version available. Same shape as the app update check — sends only the version of the model you have installed.
What if I want zero network calls?
Turn off Allow network access in Settings → Privacy & Security → Network. Confidant becomes fully offline:
- No update checks (app or model)
- No license validation
- Recording, transcription, and note generation all keep working
Confidant doesn't degrade in offline mode. The whole app was built to run that way.
There's one caveat: if your subscription includes update coverage and you stay offline for more than 30 days, Confidant will pop a one-time prompt asking permission to do a single network check. You can decline; the app keeps working. But once a year you do need to let it call out at least briefly to confirm your license — see Renewing your subscription for the details.
How can I verify this?
Two ways:
- Use Little Snitch (macOS) or Glasswire (Windows) to monitor outbound connections from Confidant. You'll see the three endpoints listed above and nothing else.
- Open Settings → Privacy & Security → Network. The bottom of the panel shows recent network activity — every request Confidant has made, with timestamp and which of the three services it was for.
If you ever see a connection that doesn't fit into one of these three buckets, that's a bug — please report it.