You can subscribe to Confidant or buy it outright. Both give you the full app. The difference is how updates work and what happens if you stop paying.
Subscription or license
| Subscription | License |
Price | $29.99/month, or $24.99/month billed yearly | $359 once |
Updates | Always included | First year included, then $179/year if you want them |
If you stop paying | Confidant stops working at the end of your billing period | Confidant keeps working on the version you have |
Subscription. Every update is included for as long as you subscribe. There's nothing else to buy.
License. You own Confidant and can use it forever. Your first year of updates is included. After that, you can add the update plan for $179/year to keep getting new features and fixes. Skip it and Confidant keeps working exactly as it does now, just without newer updates. You can start the update plan again later. See Update coverage explained for details.
Included with both
The whole app. Record sessions, transcribe, write notes and manage clients. No per-session, per-client or per-note charges.
AI that runs on your computer. Transcription and note writing happen on your own Mac or PC, with no data centers involved. Write as many notes as you like. We never see them.
One active computer at a time. Install Confidant on any computer you own. To switch, click Deactivate on this Mac (or Deactivate on this PC) in Settings › Account › License & referral on the old one, then activate on the new one.
Support Chat. Click the Chat with us pill in Confidant to speak with us during business hours.
Email support for setup, troubleshooting, billing and feature requests at [email protected].
Not included
Two computers at once. You can move Confidant between computers, but only one can be active at a time.
Syncing between computers. Your notes stay on the computer where you recorded them.
EHR integrations. Copy your note into your EHR or export it as a PDF.
Phone or live chat support. Support is by email for now.
Checking your plan
Open Settings › Account › License & referral. It shows whether you have a subscription or a license, when your updates run through, and the button to deactivate this computer.